FAQ

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SHOP FAQ

Do you ship internationally?

Yes! I do ship internationally.

What are shipping prices and estimated delivery times?

Currently, True and Lovely Co. offers flat rate shipping.

US Shipping
  • Cost: SHIPPING IS FREE FOR US ORDERS
  • Shipping times
    • Most items vary in shipping time based on production time. You can expect your item between 5-15 business days from the time payment has been cleared.
    • Stickers and handpainted items are shipped via USPS First Class mail. You can expect your item 3-7 business days after the item is shipped. Most items are shipping within 2 business days of a cleared payment.
International Shipping:
  • Cost: $18
    • Shipping times
      • Most items vary in shipping time based on production time. You can expect your item between 10-25 business days from the time your payment clears.
      • Stickers and handpainted items ship via First Class International Mail. You can expect your item 7-21 days after the item ships. Most items are shipping within 2 business days of a cleared payment.

Why do some items ship separately from others?

True and Lovely Co. operates from a desk and a closet in my guest room. I store some items in my office (stickers, hand painted items, etc.). I don’t have physical space for other items so they are shipped from a fulfillment center and the items stored in house ship separately from fulfilled items in order for you to get both of your items more quickly and for less money.

How do I download my digital items?

Once you purchase a digital item, it will be available on the confirmation of purchase page. You will also receive an email with your digital item.

Download the item and save it to your preferred storage (iCloud, Google Drive, DropBox, or local storage). If it is a compressed file (.zip), you will need to decompress the file. How to do this varies based on your device.

On an iPhone or iPad, hard press the zipped file and select “uncompress.” To do this on a Macbook or desktop, double click the zipped file. On Android, tap your file and select “Extract.” For further troubleshooting or issues opening your zipped file, please use the help resources that are specific to your device.

If you would like to use templates digitally in a PDF annotator, save the PDF files to your storage of choice (desktop, iCloud, Google Drive, DropBox, or other cloud storage), then import the PDF files into the app you are using. To use the JPGs in Procreate or other design app, save the files to your storage of choice, then import into Procreate or other design app.

Do you take returns?

No, I do not offer returns or exchanges. If you order apparel or mugs and they arrive broken or damaged, please contact me at trueandlovelyco@gmail.com.

I bought a color palette but I can’t open it – what do I do?

Make sure you purchased the correct format. Most palettes are for the Procreate app for iPad only. All palettes include the palette and a high resolution image with the palette colors on it.

If you do not have Procreate and you order a palette, you may need to open the swatch image you receive with your order and use the eye dropper tool to create a palette in the correct format.

I can’t find my invoice/order in my email.

Make sure to check your spam folder. 9/10 times, “lost” email notifications are in your spam folder. Make sure to mark your emails as “not spam.”

I have a question/comment/concern. How can I contact you for customer service inquiries?

Please contact me at: trueandlovelyco@gmail.com
or
PO Box 332615
Murfreesboro, TN
37133

Can I commission you to design something for me?

Yes! Please contact me at : trueandlovelyco@gmail.com

BIBLE JOURNALING FAQ

What Bible do you use/where can I get it?

I am currently using a CSB Verse by Verse Reference Bible

What resources do you use to study?

I really like the Tony Evans commentary and the Enduring Word Commentary.

Mostly, it’s important to let scripture interpret scripture.

What highlighters and pens do you use?

Click here to see my favorite supplies. There is a section for Bibles, resources, highlighters, pens, and other supplies.